What's new at Flank

You no longer read the agent's whole output. It confirms everything your playbook already settles, and holds back what needs you — the high-risk provisions, and the calls it is not sure of.

• New

  Check what matters, not everything

  The agent works through the contract against your playbook and resolves what it can. Every item shows how it reasoned and which rule it applied, with a link through to that rule. Up to 90% of routine reviews resolve without senior counsel. Run supervision on everything, by exception, or not at all.

  Confirmed — up to 90%

  Held

  A routine review: the agent confirms what the playbook settles; the rest is held for your decision.

  Confirmed

  Compliant clauses, matched fallbacks, and the redlines the agent applied on your behalf, all shown as done. Where the playbook settles the point the agent makes the change itself, including substantive ones, and anything it has done can be reverted.

  Held

  Two things reach you. The high-risk provisions your playbook says to escalate — a cap above a threshold, any AI clause — and the calls the agent is not confident in, whether in its reading or in how to fix what it found.

  Decided

  Apply the suggestion, edit the wording directly in tracked changes, or tell the agent what you want in plain English — "accept two years", "make it 25%" — and it redrafts.

  

  The review panel on a routine NDA: nine items auto-confirmed, one held — an over-broad non-compete — with the agent's reasoning and the suggested redline ready to confirm.
• Improved

  Sharper redlines

  Rather than rewriting a clause wholesale, the agent proposes the smallest set of edits that brings it in line with your playbook, drafts the exact replacement wording, and presents it as tracked changes. The agent now also checks its own redlines visually before handing the document over, catching changes that did not land as intended.

The standards that govern the work are now yours to set — the playbook the agent reviews against, and the rules that decide where every request goes.

• New

  Build the playbook the agent works from

  Your review standard usually lives in a Word document and a few people's heads. Import it and Flank extracts your positions and structures them into a playbook the agent works from, or build one from scratch. Playbooks cover both your own paper and the counterparty's.

  Preferred and fallback positions

  What you expect to see in a clause, and the alternatives you have pre-approved for when you cannot get it.

  Unacceptable deviations

  The language you never accept. The agent rejects it and counters with your wording.

  Escalate if

  The high-risk conditions that need a named person to sign off — a cap above a threshold, an AI clause, anything outside the positions you have set.
• Improved

  Routing rules you write yourself

  Routing is now yours to configure. Describe a category of work in plain language and send it where it belongs: to a specific agent, to a named person, or to an external address. Rules can be written in intake or straight from the inbox.

  "NDAs on our paper, standard terms"

  NDA agent

  "Anything touching data protection"

  Privacy counsel

  "Supplier onboarding paperwork"

  procurement@

Every request the front door picks up now lands in a single view — what came in, what happened to it, and what is still waiting on you.

• New

  A single view of every request

  Legal finally has one place to see everything it is being asked for: every request the front door picks up, across channels and senders, in one filterable list. Three things you can now do from that single view.

  See

  Every request in one list, internal and external senders, filterable by type, channel, and status.

  Follow

  Open any request to see what the front door did and why — handled by an agent, routed to a person, or waiting on you.

  Act

  When something needs a lawyer, review the agent's draft, edit, and send, or step into the full thread to take it on directly.

  

  Every channel lands in one queue — email, MS Teams, Salesforce, Helpdesk, the Flank app — with the full thread and the agent's work one click away.
• New

  The data behind the demand

  For the first time, Flank captures every request coming into legal in a consistent, queryable form — what was asked, through which channel, what kind of work, the urgency, and how it was handled. It is the record legal has never had, and the foundation for seeing which work types dominate, where requests stall, and what is routine enough to hand to an agent.

Flank now sits across the channels legal teams already use — shared inbox, Teams, Slack, the desk-side ask — and consolidates them into a single front door.

• New

  Front door for all legal requests

  The agent picks up every inbound request and decides what to do with it: forward to the right person on your team, or execute the work itself. Three jobs run on every request that lands.

  Filter

  Emails that don't need action are ignored. Nothing irrelevant reaches your team.

  Label

  Every request gets a status in Outlook — in progress, resolved, or filtered out — so the team sees the state of each one without leaving their email client.

  Route

  Requests are categorised by topic and sent where they belong. NDA requests reach the contracts team. Procurement questions go to procurement. Work outside the agent's scope is routed to a lawyer. No manual forwarding.

Heavier execution at scale, self-service for ops teams, and a sharper eye on counterparty changes.

• Infrastructure

  Production-scale long-running workflows

  Multi-step contract reviews, agreement generation, and playbook-driven redlining now hold steady across hundreds of pages and thousands of daily documents. Once a request is picked up, it stays picked up — no dropped work, no silent failures, no lost progress.

• Improved

  Self-serve agent configuration

  Designated users can now create new agents, assign task types, and manage configurations directly in the platform. Adding an agent for a new work type is a ten-minute task, not a support request.

• New

  Untracked change detection in contract review

  When a counterparty returns a document with edits made outside of track changes, the agent catches every deviation and flags it for your team rather than blocking the review.