What's new at Flank

Flank now sits across the channels legal teams already use — shared inbox, Teams, Slack, the desk-side ask — and consolidates them into a single front door.

• New

  Front door for all legal requests

  The agent picks up every inbound request and decides what to do with it: forward to the right person on your team, or execute the work itself. Three jobs run on every request that lands.

  Filter

  Emails that don't need action are ignored. Nothing irrelevant reaches your team.

  Label

  Every request gets a status in Outlook — in progress, resolved, or filtered out — so the team sees the state of each one without leaving their email client.

  Route

  Requests are categorised by topic and sent where they belong. NDA requests reach the contracts team. Procurement questions go to procurement. Work outside the agent's scope is routed to a lawyer. No manual forwarding.

Heavier execution at scale, self-service for ops teams, and a sharper eye on counterparty changes.

• Infrastructure

  Production-scale long-running workflows

  Multi-step contract reviews, agreement generation, and playbook-driven redlining now hold steady across hundreds of pages and thousands of daily documents. Once a request is picked up, it stays picked up — no dropped work, no silent failures, no lost progress.

• Improved

  Self-serve agent configuration

  Designated users can now create new agents, assign task types, and manage configurations directly in the platform. Adding an agent for a new work type is a ten-minute task, not a support request.

• New

  Untracked change detection in contract review

  When a counterparty returns a document with edits made outside of track changes, the agent catches every deviation and flags it for your team rather than blocking the review.